🔏 Legal

ku9p Privacy Policy — How We Handle Your Personal Data

This Privacy Policy explains what personal data ku9p collects, why we collect it, how we use it, and the rights you have over your own information.

📅Last updated: 1 January 2026

Privacy at a Glance

The cards below summarise the most important aspects of how ku9p handles your data. They are a convenience summary only — please read the full policy below for the complete picture.

SSL Encrypted

All data transmitted between your device and ku9p is protected by SSL encryption at all times.

No Data Selling

ku9p never sells your personal data to third parties. Period.

Your Data Rights

You may request access to, correction of, or deletion of your personal data held by ku9p at any time.

Cookie Usage

ku9p uses essential and analytics cookies to keep the platform running and to improve your experience.

Marketing Opt-Out

You can opt out of marketing communications from ku9p at any time through your account settings or by contacting support.

21+ Platform

ku9p does not knowingly collect personal data from anyone under the age of 21. Underage accounts are closed immediately upon detection.

1. Introduction

ku9p ("we", "us", "our") operates the ku9p.club online sports betting and casino platform ("the Platform") and is responsible for the personal data you provide to us or that we collect when you use the Platform. This Privacy Policy explains in plain English what personal data we collect, how we use it, who we share it with, how long we keep it, and what your rights are in relation to it. We are committed to handling your personal data responsibly and in accordance with applicable data protection principles.

This Privacy Policy forms part of ku9p's Terms & Conditions. By using the Platform, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Privacy Policy, you should not use the Platform.

2. Personal Data We Collect

We collect personal data from you in three ways: information you provide to us directly, information we collect automatically when you use the Platform, and information we receive from third-party partners.

Information You Provide Directly

  • Registration data: mobile phone number, date of birth, and any other details requested during account creation.
  • Identity verification (KYC) documents: government-issued photo identification (such as a National ID card or passport) and any supporting documentation submitted to verify your identity and age.
  • Communications you send us: messages sent to customer support, dispute submissions, responsible gaming requests, and any other correspondence.
  • Preference data: language preferences, notification settings, responsible gaming limits you set voluntarily, and any other account customisation data.

Information Collected Automatically

  • Technical data: IP address, device type and model, operating system, browser type and version, mobile network operator, and screen resolution. This data is used to optimise Platform performance and to detect fraud.
  • Usage data: pages visited, features used, bets placed (including amounts, selections, and outcomes), game sessions played, deposit and withdrawal history, and time spent on each section of the Platform.
  • Cookie and tracking data: session identifiers, authentication tokens, and analytics data collected via cookies and similar technologies. See Section 10 for full details of our cookie usage.

Information From Third Parties

  • Payment processors: transaction confirmation data from bKash, Nagad, Rocket, bank networks, Visa, and Mastercard — sufficient to verify that a payment has been made and to match it to your account, but not your full payment credentials.
  • Fraud prevention partners: risk signals and device fingerprint data from third-party fraud prevention providers used to protect the Platform and its users.
  • Game providers: game session outcome data from licensed game suppliers (such as Pragmatic Play and Evolution Gaming) that is necessary to settle bets and resolve disputes.

3. How We Use Your Personal Data

ku9p uses personal data only for the purposes described in this Privacy Policy. We do not use your data for purposes that are incompatible with those originally stated. The specific purposes for which we use your personal data are:

  • Account creation and management: to set up and maintain your ku9p account, verify your identity, process KYC documentation, and manage your account settings and preferences.
  • Platform operation: to process bets and game results, settle winnings, process deposits and withdrawals, and provide the full range of sports betting and casino services available on ku9p.
  • Fraud prevention and security: to detect and prevent fraudulent account activity, money laundering, match-fixing, underage gambling, and other prohibited conduct, and to keep your account and funds secure.
  • Responsible gaming: to monitor betting patterns that may indicate problem gambling, to apply deposit limits and self-exclusion restrictions, and to contact you if we have a genuine concern about your gambling behaviour.
  • Customer support: to respond to your queries, resolve disputes, process responsible gaming requests, and improve the quality of our support service.
  • Marketing (where you have not opted out): to send you promotions, bonus offers, and news about new features or events on ku9p that may be relevant to your interests, via SMS or in-platform notification.

We do not use your personal data to make fully automated decisions that produce legal or similarly significant effects on you without a human review process. Automated fraud detection flags are always reviewed by a human compliance team member before action is taken.

We process your personal data only where we have a valid legal basis to do so. The legal bases we rely on are:

  • Contract performance: processing necessary to fulfil our obligations under our Terms & Conditions — including account management, bet settlement, and payment processing.
  • Legal obligation: processing required to comply with applicable laws, including anti-money laundering obligations, age verification requirements, and responses to lawful requests from competent authorities.
  • Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your rights and freedoms.
  • Consent: for optional marketing communications, where you have given us clear consent to contact you with promotional content. You may withdraw consent at any time.

5. Sharing Your Personal Data

ku9p does not sell your personal data to third parties under any circumstances. We share personal data only with the limited categories of recipients described below, and only to the extent necessary for the specific purpose stated.

Categories of Recipients

  • Payment processors: bKash, Nagad, Rocket, bank transfer networks, Visa, and Mastercard — to process deposits and withdrawals on your behalf. Each processor handles your data under its own privacy policy and security standards.
  • Game content providers: Pragmatic Play, Evolution Gaming, and other licensed game studios — who receive session identifiers and anonymised bet data necessary to serve their games on the Platform and to settle results. They do not receive your full registration details.
  • Fraud prevention and compliance providers: third-party services that help us identify and prevent fraudulent activity, verify identities, and meet our legal compliance obligations. These providers are contractually bound to use your data only for those purposes.

ku9p may also disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law or a valid legal order. In such cases, ku9p will disclose only the minimum data necessary to satisfy the legal requirement.

6. Payment Data and Financial Information

When you make a deposit or request a withdrawal on ku9p, the transaction is processed by your chosen payment provider (bKash, Nagad, Rocket, or card network). ku9p does not store your full mobile banking PIN, card number, CVV, or equivalent payment authentication credentials. We receive only a transaction reference and confirmation status from the payment processor — sufficient to credit your ku9p wallet or process your withdrawal.

Your ku9p wallet balance and transaction history (deposit amounts, withdrawal amounts, dates, and payment method types) are stored securely on our servers and are accessible to you through your account dashboard. This financial activity data is retained in accordance with Section 11 (Data Retention) of this Privacy Policy.

7. Cookies and Similar Technologies

ku9p uses cookies and similar tracking technologies to operate the Platform, remember your preferences, keep your session secure, and collect anonymous analytics data that helps us improve our service. A cookie is a small text file placed on your device when you visit the Platform.

Types of Cookies We Use

  • Essential cookies: required for the Platform to function correctly. They include session cookies that keep you logged in, security tokens that protect your account from cross-site request forgery, and load-balancing cookies. These cannot be disabled without breaking Platform functionality.
  • Analytics cookies: anonymous data on how users navigate the Platform — which pages are most visited, where users drop off, and how long sessions last. This data is aggregated and cannot be used to identify you personally. We use it solely to improve Platform performance and user experience.
  • Preference cookies: store your selected language, display preferences, and responsible gaming settings so they persist between sessions without requiring you to re-enter them each time you visit.

You can manage cookie preferences through your device browser settings. Disabling essential cookies will impair your ability to use the Platform. Disabling analytics or preference cookies will not prevent you from using the Platform but may reduce the personalisation of your experience.

8. Data Retention

ku9p retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply: account registration data and transaction history are retained for the duration of your account and for a period of five years following account closure; KYC documentation is retained for five years following account closure to meet anti-money laundering obligations; communications with customer support are retained for three years; analytics and usage data are retained in aggregated, anonymised form for up to two years.

When your data is no longer required, ku9p deletes or anonymises it securely. We do not retain personal data in identifiable form beyond the periods stated above except where required by law or where an ongoing dispute, investigation, or legal proceeding makes extended retention necessary.

9. Your Privacy Rights

You have the following rights in relation to the personal data ku9p holds about you. To exercise any of these rights, please contact our support team using the email address in the Contact section of this policy. We will respond to all verifiable requests within a reasonable timeframe.

  • Right of access: you may request a copy of the personal data we hold about you and information about how we use it.
  • Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may ask us to correct it. You may also update certain details directly through your account settings.
  • Right to erasure: in certain circumstances, you may ask us to delete your personal data. This right is subject to limitations — we cannot erase data that we are legally required to retain, or data that is necessary to resolve an open dispute.
  • Right to restriction: you may ask us to restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where you have objected to our processing of it.
  • Right to withdraw consent: where we are processing your data on the basis of your consent (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

We will not charge a fee for handling a data rights request unless the request is manifestly unfounded or excessive. In cases where we cannot fulfil a request — for example, because legal retention obligations prevent deletion — we will explain the reason in our response.

10. Data Security

ku9p implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data in transit between your device and our servers, encrypted storage of sensitive account data at rest, access controls that limit which staff members can access personal data based on their role, regular security assessments and penetration testing of our systems, and multi-factor authentication requirements for administrative access to Platform infrastructure.

Despite these measures, no online platform can guarantee absolute security. If ku9p becomes aware of a data security incident that is likely to result in a risk to your rights and freedoms, we will notify you as required by applicable law. You can help protect your account by choosing a strong password, never sharing your login credentials, and reporting any suspicious activity to our support team immediately.

11. Children and Minors

ku9p is a 21+ platform. We do not knowingly collect, store, or process personal data from individuals under the age of 21. If you are under 21, you must not use ku9p or submit any personal data to us. If ku9p discovers that personal data has been collected from a person under the age of 21, that account will be immediately closed and all associated data will be securely deleted, subject only to any legal retention obligations that may apply. If you believe that a minor may have registered on our Platform, please contact our support team immediately so we can investigate and take appropriate action.

12. Marketing Communications

With your consent, ku9p may send you promotional messages about bonuses, new game launches, seasonal offers (such as Eid or BPL season promotions), and other platform updates via SMS or in-platform notifications. We will only send marketing communications to users who have opted in to receive them. We do not send unsolicited marketing emails or share your contact details with third-party advertisers for their own marketing purposes.

You may opt out of marketing communications at any time by adjusting your notification preferences in your ku9p account settings, or by contacting our support team and requesting to be removed from our marketing list. Opting out of marketing communications does not affect service messages — we will continue to send you transaction confirmations, security alerts, and other essential account notifications regardless of your marketing preference.

13. Changes to This Privacy Policy

ku9p reserves the right to update this Privacy Policy at any time. When we make material changes to how we collect or use your personal data, we will notify registered users by posting a prominent notice on the Platform. The updated policy will display a revised "Last updated" date at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed of how we handle your data.

Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the revised policy, you should stop using the Platform and may request account closure by contacting our support team.

14. Contact and Data Enquiries

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how ku9p handles your personal data, please contact our support team. Our team operates during Bangladesh Standard Time (BST, UTC+6) peak hours and will acknowledge your request promptly.

Support email: [email protected] (plain text — not a clickable link). Please include your registered mobile number and a brief description of your data enquiry in your message so we can assist you as efficiently as possible.

Your Privacy Matters. Explore ku9p Safely.

Read our FAQ for quick answers, or visit our Responsible Gaming page to learn about the tools available to keep your play safe and enjoyable.

Read the FAQ Responsible Gaming

21+ only. Please gamble responsibly. Gambling is for entertainment purposes only.